Return and Shipping

Returns

We hope you will be pleased with your purchase.  Should you wish to return a Product to us, please contact Stores@redcross.org.uk and we will process the return or put you in contact with the relevant third party.  The returns procedure will differ depending on which Product has been purchased.

We will be happy to refund the price of or exchange a product provided it is in fully resaleable condition with any labels/tags still intact and as far as possible, in its original packaging.  If we find that the Product has not been returned to us in a fully resaleable condition, we reserve the right to refuse a refund or exchange on the Product. Please note that we are unable to refund or exchange Products which were specially adapted to your requirements unless they are faulty, damaged or do not meet the description we made.

All Products returned must be unused, (this includes being washed or worn), and have all the original packaging and labels attached.  Any items that fail to meet these criteria will not be accepted.

In the interests of hygiene, all food items, cosmetics, toiletries, pierced earrings, underwear and eyelashes cannot be returned.

If the Product is simply unwanted, you will bear the cost of returning the Product to us and we will not refund your original delivery charge, unless you have exercised your right to cancel the contract under the Consumer Contracts Regulations.

We will not refund any amount beyond the costs of the least expensive, standard delivery we offer.

Refunds will be made within 14 days of your Product being received by us.  

Your statutory rights are unaffected.

My order hasn’t arrived - what should I do?

As we are funded by donations, we unfortunately cannot provide some website functions such as parcel tracking.  However, if you would like to speak to someone about a delayed item please email Stores@redcross.org.uk, giving your order number (which begins 'BRC-S-').

General Shipping:

We aim to despatch within 3-5 working days.

However this can take a little longer during busy periods, such as the festive season and other national holidays.  We ask that customers please allow up to 30 working days, excluding bank or public holidays in England and Wales, from the dispatch date for the Product to reach you. We currently do not deliver to the Highlands and Islands, Channel Islands, Isles of Scilly, and Isle of Man. 

Post and packing charges are as stated on the Website throughout the U.K. 

My order arrived after I expected

If your order arrived after you expected, then please accept our apologies for any disappointment or inconvenience this may have caused.  Please note that all purchases should be received within 30 days after the dispatch date. 

Shipping

UK delivery only.  Free delivery on all orders